Assessio Americas Launches Next Level of Award Winning ServiceFirst
Long-time Bay Area assessment organization rebrands corporate name and image, releases product upgrade
Pleasant Hill, CA (PRWEB) January 28, 2010
New in 2010, Assessio Americas, the company formerly known as People Focus, announces the release of the ServiceFirst Premium Report. In conjunction with this premium product upgrade, the company launched their new website at assessio. us (http://www. assessio. us).
ServiceFirst (http://www. assessio. us/assess_service. php) is a scientifically proven predictor of four established components of customer service: Active Service; Helpful Service; Polite Service & Personalized Service. This test has been used by call centers around the world, and has been marketed under private label agreements by many human resources consulting firms.
Building on the strong predictive foundation of the original ServiceFirst test, integrated with customer service development tools and techniques from Assessio’s Service Excellence program, ServiceFirst Premium Reports are now a more powerful, effective talent measurement tool. Standard ServiceFirst Interpretive Guides are designed to be used primarily as a pre-employment screen for job applicants. ServiceFirst Premium Reports can be used with current customer service representatives as well as prospective employees and offer targeted customer service development guidance.
ServiceFirst Premium Reports have two components, a Managers Guide for hiring and coaching, and an Individual Guide for personal insight and development. The Managers Guide includes tailored interview questions based on results, behavior-based rating guidelines, and specific coaching/development recommendations. Similarly, the ServiceFirst Individual Guide summarizes the individual results, and includes tools and techniques to help participants target their development to provide excellent customer service. Together, the ServiceFirst Premium Reports help managers make better decisions about people and dramatically speed the customer service employee’s time to productivity.
Companies using ServiceFirst assessments to support customer service development initiatives are realizing a clear value. For example, a Food and Drug retail company saw same store sales increase 8.6% as compared with an industry average of 1.7% over two years after implementing ServiceFirst along with Assessio’s Service Excellence program. Similarly, a national restaurant chain saw a 37% across the board improvement in customer service scores as rated by a mystery shopper program after implementing ServiceFirst along with Assessio supported development activities. By integrating ServiceFirst assessment insights with customer service development, the ServiceFirst Premium Reports provide a single solution that will help organizations drive strong business results.
For more information about any Assessio products or services, contact us: http://www. assessio. us/contact. php (http://www. assessio. us/contact. php)
About Assessio Americas
Founded in 1972 by Dr. Lawrence Fogli (http://assessio. us/people. php), Assessio Americas (Assessio, U. S.) began as People Focus, providing research and consulting services to several hundred clients in a range of industries including retail, financial, manufacturing, telecommunications, insurance, healthcare, and many more. In 2007, People Focus was acquired by Swedish headquartered Assessio International (http://www. assessio. com). Today there are locations all over Scandinavia, England and North America.
Media Contact:
Donna Lehman
MarketUP, LLC
770-565-7275
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