ESP World 2000 - San Francisco, CA: The first in a major series of international conferences from Killen & Associates - Access Conferences International
August 4, 2000 (PRWEB) August 13, 2000 - Killen & Associates -
Access Conferences International, a new alliance between the Internet market research company and the international conference company, is pleased to announce ESP World 2000. "Electronic Statement Presentment: Generating, Managing and Profiting from eStatement Delivery," a major series of international conferences for the banking, brokerage, insurance, telecommunications, and utilities industries that need to communicate more effectively with customers and employees, will kick off in San Francisco, California, on September 28th and 29th 2000. ESP World 2000 conferences will follow in London, UK (October 9-10, 2000) and Singapore (December 6-7, 2000).
Enterprises spend over $200 billion printing and delivering financial and other statements to customers and employees. ESP World 2000 San Francisco will explore how airlines, financial institutions, hotels and other businesses can apply electronic statement presentment (ESP) approaches to eliminate paper. The benefits are improved communications and reduced costs. Killen & Associates predicts that enterprises that apply eTechnology to not only the B2B and B2C space (the customer space) but also to the B2E (Business-to-Employee) space are the ones that have the best chance to win in the Age of the Internet.
Michael Killen, Chairman and Founder of the research firm and Chairperson of ESP World 2000 series, says, "It is now time for all companies to think about the opportunity to apply eTechnology to empower both customers and employees."
Killen, who has helped thousands of enterprises worldwide appreciate the need to automate the purchasing of maintenance, repair, and operations (MRO) and to adopt electronic bill presentment and payments (EBPP), further says, "The advances in ESP (Electronic Statement Presentment) technologies now make it possible for all enterprises to empower customers and employees as never before."
Karl Schumacher, VP of docSense (a Pitney Bowes [Nasdaq:PBI] company) adds, "The company that presents information in a digital form to customers and employees not only delivers essential information faster than possible with paper or from monolithic ERP systems and traditional approaches to intranets, but also cut costs."
Glen Manchester, President and COO of Xenos [TSE:XNS] agrees: "Karl is right. Customers can click on an eStatement, eConfirmation, eBill, or eInvoice to gain answers to their questions, or to place a new order." Karl Schumacher says, "Yes, but remember, that when the stock broker, insurance agent, and other employees have access to up-to-the-minute customer activities, they have what they need to generate additional business. Besides, ESP technology improves the work experience by saving employees time in gaining access to information on health benefits, investments, health claims, travel and other expenses, as well as with management and organizational changes."
Presenters will include: Killen & Associates, Pitney Bowes, Canada Post, Middleware Software, Interface Systems, Texas A & M University, Empire Financial, Baltimore Technologies, Association of Information & Image Management, Robertson Stephens Investment House, Insci-Statements, Inc, iPlanet, Xenos, and Venture-encoding.
Topics at "Electronic Statement Presentment: Generating, Managing and Profiting from eStatement Delivery" will include:
· The Global ESP market analysis and forecast
· Cost benefits
· Integrating legacy systems with ESP
· Integrating Customer Service with ESP
· How ESP can create new leverage in CRM practices
· How ESP will impact the current EBPP infrastructure
· Email formats and challenges
· Evaluating which ESP model best fits your needs
· Setting up a pilot
· Outsourcing the eStatement function
· What customers think
· Help in choosing the right supplier for new communications architecture.
ESP World 2000 dates and locations:
28-29 September, Sir Francis Drake Hotel, San Francisco, California, USA
9-10 October 2000, The Mayfair Intercontinental, London, UK
6-7 December 2000, The Grand Hyatt, Singapore
To learn more about the electronic document industry and ESP World 2000, or to register for Electronic Statement Presentment: Generating, Managing and Profiting from eStatement Delivery, call 650-617-6130 in the US, or +44 (0)20 7840 2700 in London, or go to http://www. killen. com/events (http://www. killen. com/events).
